Hotel Nora – Terms and Conditions
1. Introduction
Welcome to Hotel Nora, located in Zajm, Klina, Kosovo. By making a reservation with us, you agree to comply with the following Terms and Conditions. Please take a moment to read these before confirming your booking.
2. Reservation and Booking
A reservation is considered confirmed once the guest receives a booking confirmation from Hotel Nora.
To guarantee your reservation, a valid credit card is required. Payment may be required at the time of booking or upon check-in, depending on the rate and booking type.
Hotel Nora reserves the right to modify or cancel any booking in case of errors or overbooking.
3. Check-in and Check-out
Check-in time: From 14:00 (2:00 PM) onwards.
Check-out time: By 12:00 (Noon). Late check-out may be available upon request and subject to availability.
Early check-in or late check-out is subject to additional charges.
4. Cancellation and Modifications
Standard Cancellation Policy: Cancellations made at least [x] days before the arrival date will be refunded in full. Cancellations within [x] days of the check-in date will incur a cancellation fee of [percentage] or one night’s stay.
Non-refundable bookings: For non-refundable bookings, cancellations, or changes are not permitted, and no refund will be issued.
Modification of dates or reservation details is subject to availability and may result in additional charges.
5. Payment Terms
Payment for reservations can be made by [list of accepted payment methods: credit/debit cards, cash, etc.].
Full payment may be required at check-in or check-out, depending on the rate selected.
Any additional services or fees (e.g., minibar, room service, extra bed) incurred during the stay must be paid before check-out.
6. Accommodation
Hotel Nora reserves the right to allocate a room of equal or higher value if the room type initially booked is unavailable at the time of check-in.
The number of guests allowed in a room is strictly limited to the room’s capacity. Any additional guests may incur extra charges.
The hotel does not allow pets unless previously agreed upon during booking. Service animals are always welcome.
7. Liability and Damages
Hotel Nora is not responsible for any loss, theft, or damage to personal property during your stay.
Guests will be held responsible for any damage caused to hotel property during their stay, including furniture, fixtures, and equipment. Charges for repairs or replacements will be added to the final bill.
8. Behavior and Conduct
Guests are expected to behave in a manner that does not disturb other guests. The hotel reserves the right to ask any guest to leave if their behavior is inappropriate or disruptive.
Smoking is prohibited in all indoor areas of the hotel, except in designated smoking zones. Failure to comply may result in a cleaning fee.
9. Privacy and Data Protection
Personal data collected during the booking process will be used solely for processing reservations and delivering services during the stay, in accordance with applicable privacy laws.
By making a reservation, guests consent to the collection and processing of their personal data as outlined in Hotel Nora’s privacy policy.
10. Force Majeure
Hotel Nora is not responsible for any delays, cancellations, or failures to perform obligations due to events beyond its control, such as natural disasters, political instability, strikes, or other unforeseen circumstances.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kosovo. Any disputes related to the hotel services or bookings will be settled in the competent courts in Kosovo.
12. Amendments to Terms
Hotel Nora reserves the right to modify or update these Terms and Conditions at any time. It is the guest’s responsibility to review the Terms and Conditions before making a reservation to ensure they are aware of any changes.
13. Contact Information
For any inquiries or assistance, please contact us at:
Hotel Nora
Address: Zajm, Klina, Kosovo
Phone: +38349470555
Email: info@norahotel-ks.com
Website: www.norahotel-ks.com